Pre-order Questions

About the range and battery capacity of our electric scooters

Can i cancel my order?

Can I cancel my pre-order?

Can I change my payment method?

Can I Change The Address if my Scooter Has Already Shipped?

Can i extend my one-year warranty?

Can I ship my online purchase to the shop and pick it up later?

Can i take my scooter on the plane?

Can I use your scooter in the rain?

Can you do the initial setup for my scooter?

Do you have a service partner in my area?

Do you have spare batteries and other spare parts in stock?

Do you provide a warranty for international shipments?

How are taxes calculated?

How can i place a preorder?

How do I process a warranty claim?

How does the refund process work?

Is a scooter legal to use where I am?

Is the warranty transferable to a second hand owner?

My Kid is underage. Can He use an Electric scooter?

Store purchases return/warranty policy

What are the detailed battery / cell specs of the WideWheel?

What do I need to know about the batteries?

What happens if a pre-order release date changes?

What happens if my scooter does not work properly?

What happens if my scooter needs to be repaired after the warranty has passed?

What is the weight limit on your scooters and what happens if I am heavier?

What is your warranty policy?

What payment methods do you offer?

When will i receive my preorder?

Will the charger work in my country and come with the right plug?