When it comes to Customer Service in this new Micro Mobility PEV Market... Consumers are hard pressed to find great, reliable, responsive Customer Satisfaction (minded) Vendors, especially when they need them to come through for them, and WE really NEEDED it this time!!!
I have found just that in dealing with FluidFree Rides over the years, they SHOW UP... My original Nami Burn-E Viper purchase was one of (25) damaged or in my case completely destroyed during shipping with FedEx. Julian and his amazing Staff over at FluidFree Rides not only took care of my issue but every person affected with this horrible FedEx shipping experience, by immediately shipping out Brand New Nami Burn-E Viper Scooters– using a Private Shipping Company (Forward Air), with each Electric Scooter Quality Inspected, individually wrapped to a single Pallet, and individually (direct) shipped to each and every Customer affected. I buy a lot of EXPENSIVE Power Scooters, and had my fair share of damaged goods, late deliveries or being stuck with damaged unusable Scooter. This type of attention to detail and Consumer Safety exceeded any of my expectations (no other Vendor in the Industry has EVER demonstrated nor invested this type of money in their response) FluidFree Rides STEPPED UP big time, setting Industry Precedence.
I received a Brand New, undamaged Nami Burn-E Viper exactly how it left their Warehouse (individually wrapped, on a single Pallet). FluidFree Rides has proven with their consistent, detailed attention to providing Quality Customer Care and Quality Products... that they are indeed the "Real Deal" and Customers can ALWAYS rest, knowing that Fluid will look out for Consumer Safety while providing the Highest level of Quality Products.
Thank you Julian... for ALL you do behind the scenes. You and your whole Team at FluidFree Rides ROCK!!
I truly appreciate your commitment to providing the highest Standards of Quality Customer Service and Quality Products to every Customer who buy Electric Scooters, Accessories and other Micro Mobility items, parts or Service from your Company. We NEED MORE VENDORS like FluidFree Rides in this unique Transportation Industry.