fluidfreeride recalls Mercane WideWheel Electric Scooters Due to Fall and Injury Hazards (Recall Alert)

Product: Mercane WideWheel Electric Scooters. The foldable electric scooters are gray aluminum alloy and have four-inch-wide wheels. WideWheel and Mercane are printed on the scooter’s platform.  The recalled scooters have a single 500W motor with an 8.8Ah battery or dual 500W motors with a 13.2Ah battery.   

Hazard: The brake caliper can fail causing the rider to lose control and suffer serious bodily harm, posing fall and injury hazards.   

Remedy: Consumers should immediately stop using the electric scooters. fluidfreeride will contact all customers directly on email to execute the replacement of faulty calipers. If you do not receive our message, please contact us directly.

Contact: Preferred via email to [email protected] or also via phone, at (786) 723 7323 from 9 a.m. to 6 p.m. ET Monday through Friday.

The entire fluidfreeride team apologizes for the inconvenience and disruption this has caused you. We have worked hard to get this issue sorted as fast as possible and thank the US Consumer Product Safety Commission for their support throughout the process.

 

 

 

 

4 comments

Matthew Ahrens

I purchased the Widewheel Pro 2020 on September 10, 2020, and received it on September 16, 2020. In less than a week, both front and rear brakes went out. FFR is sending me an Avid BB7 rear brake caliper and a front replacement caliper. It has been almost a year since this brake recall. Why hasn’t this safety issue been resolved by now. The red brake calipers are faulty. So far my experience with FFR has not been the best. I plan to return the WideWheel Pro for a full refund and shipping expenses paid for by FluidFreeRide. Compared to Apollo Scooters customer service, FFR is pretty slow in responding to this safety issue. Very dissatisfied with FluidFreeRide. Should have bought exclusively from Apollo Scooters.

Wilson

I’m confuse, is mercane n fluid free ride the same company. Or fluidfreeride is totally separate from mercane.?I’ve been told ffr.is way better in fact the top company to make scooters. Especially the2020widewheel pro.i ask this before I think weight limit is around 220 I’m about 250,260 am I safe to ride wow I just cruise no fancy stuff I safe ride. IS THIS OK OR SHOULD I LOOSE A FEW POUNDS? CAN SOMEONE GIVE ME GOOD ADVICE!? THANKS.

Noel

throttle not responding after full stop even in kick start the scooter.

Kenny Winter

Bought a Wide Wheel from you last week and just ordered another one – Love it but just noticed the braking issue and recall. I assume the one I ordered last week is good? I got it Thursday so just making sure I don’t have to do anything. The brake seems weak but I’ve never Rode anything like it. Just want to know if the two scooters I have bought are safe before I put my kids on them? Also the Scotter I received Thursday. Two of the plastic pieces – front left and back right that cover the tire mount screws was broken out of the box! How do I get this two pieces replaced? Should be under warranty!

Thanks, Kenny Winter

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