Product: Mercane WideWheel Electric Scooters. The foldable electric scooters are gray aluminum alloy and have four-inch-wide wheels. WideWheel and Mercane are printed on the scooter’s platform. The recalled scooters have a single 500W motor with an 8.8Ah battery or dual 500W motors with a 13.2Ah battery.
Hazard: The brake caliper can fail causing the rider to lose control and suffer serious bodily harm, posing fall and injury hazards.
Remedy: Consumers should immediately stop using the electric scooters. fluidfreeride will contact all customers directly on email to execute the replacement of faulty calipers. If you do not receive our message, please contact us directly.
Contact: Preferred via email to firstname.lastname@example.org or also via phone, toll-free at 855-949-0192 from 9 a.m. to 6 p.m. ET Monday through Friday.
The entire fluidfreeride team apologizes for the inconvenience and disruption this has caused you. We have worked hard to get this issue sorted as fast as possible and thank the US Consumer Product Safety Commission for their support throughout the process.