Video Call / Fraud Check with Fluid Free Ride

Order Verification – Keeping Your Ride Secure 🚀

At Fluid Free Ride, protecting our riders is just as important as delivering the best electric scooters and EUCs in the industry.

If you’ve received a message from us about verifying your order, no need to stress — it simply means we’re doing a quick identity check before shipping your ride.

The process is fast, straightforward, and designed to protect both you and the Fluid community.

Why We Do This

Online fraud is a growing challenge — especially in high-value purchases like electric scooters and personal electric vehicles.

Our verification process ensures:

Your order is protected
Your payment details stay secure
Fraudulent transactions are prevented

This added layer of security helps us maintain a trusted buying experience for every rider.

What You’ll Need

To complete verification, please have the following ready:

A government-issued photo ID that matches your billing name and address
The credit card used for the purchase
For security, please cover the first 9 digits and the 3-digit security code on the back

The call typically takes just a few minutes.

How to Connect With Us

You can complete verification through a quick video call using one of the following options:

Option 1: FaceTime

If you’re on an Apple device email us at , and we’ll send you a FaceTime link.

Option 2: Standard Video Call (Android)

If you’re using Android, text us at (305) 982-7710, and we’ll coordinate a quick video call.

Option 3: Zoom (If Preferred)

If Zoom works best for you, set up a meeting and text the invite link to (305) 982-7710, and we’ll join.

If you have any scheduling constraints, just let us know — we’re happy to accommodate.

Once Verified

As soon as your identity is confirmed, we’ll proceed with shipping your order.

We can ship to:

Your billing address
An alternate delivery address
A UPS pickup location (great if you’re not home during delivery)

We appreciate your cooperation in helping us keep the micromobility community secure.

Let’s get your ride on the road. 🛴⚡