Refund policy
We love what we do and we are proud to have thousands of satisfied customers all over the world.
In case something goes wrong, we have got you covered!
Please see below for refund and warranty policy.
Refund Policy
Unused products may be returned within 15 days of delivery - no questions asked.
Prior to returning the product, please contact us at orders@fluidfreeride.com to obtain a return authorization. The product must be unused, and in its original packaging and condition. A refund to your original payment method will be processed within 3 business days after receiving the returned product. Buyer pays for shipping costs for the return shipment. We cover the outgoing shipping of your original order.
We do not accept returns of used products. In exceptional cases we may agree to a return with a 20% restocking fee if the scooter has been used but is still in excellent condition.
Upon request, we are happy to provide you with a return shipping label so you can benefit from our negotiated rates. Shipping charges depend on the scooter model and your location. Within the continental US return label fees are: $50 - $250 depending on scooter model and weight. We will deduct this from your refund.
Learn more about Returns and Refunds: https://fluidfreeride.com/pages/returns-refunds
Warranty Policy
Our warranty covers electric scooters against manufacturing defects for ONE YEAR from date of delivery.
During this timeframe, fluidfreeride will repair your electric scooter and cover all associated parts cost and labor. We ship parts for free for self repair at home or refer customers to one of our service centers or partners across the US.
We may choose to address major defects identified during the first 30 days of receiving the scooter by sending you a new replacement.
Unless there is a manufacturing defect identified within the first 30 days after delivery, buyers are responsible for shipping cost when sending a scooter to our service center for repairs. This is rare as most repairs can be performed at home with our guidance.
To start a warranty claim, please contact us at support@fluidfreeride.com
The following parts and damages are not included as part of the warranty:
Consumables like brake pads, tires, tubes and regular regular wear and tear of all parts. Damages, malfunctions, or performance problems caused by collision, fire, accident, environmental conditions (including acid rain, volcanic ash, sea salt, bird droppings, hail or UV exposure), overloading, lack of routine care and maintenance, and/or other misuse not in line with the scooter's intended purpose.
The following events or activities will void the warranty:
- Exceeding the weight and/or speed limits (check product descriptions for your model’s limitations)
- Exposing the electric scooters or battery to ambient temperatures above 100°F or below 0°F for more than a few hours at a time
- Subjecting the electric scooters to flood water, windstorms, hailstorms or other similar occurrences
- Immersion of our electric scooters in any liquid medium
- Attempting to alter the programming of any electronic system
- Improper battery maintenance (see manual)
Learn more abut our warranty at https://fluidfreeride.com/pages/warranty