Hi Fluidfreeride team,

I wanted to share my experience directly with you because my intention is not to leave a public negative review, but to give you the opportunity to understand what happened.
I purchased my scooter at your Miami store, and at the moment of purchase I was never informed that I was buying an open-box or previously used unit. I simply walked into the store, trusted the recommendation, and bought what I believed was a regular product.
Recently, I brought it in because I had a flat tire and needed the inner tube replaced. I also explained that the scooter had already left me stranded two or three times. I usually ride very short distances — around 1 to 1.2 miles — even though I was told the scooter had approximately a 20-mile range. The problem is that it suddenly shuts off without any warning. The battery indicator does not gradually alert me that it is running out; it simply turns off completely, and I have had to walk back home several times. Because of this, I no longer feel confident using it.
When I dropped it off on Tuesday, I was told it should be ready by Thursday and that you would let me know. However, I never received any update or notification. Since nobody contacted me, I waited until the following Monday and went to the store myself. When I arrived, the scooter was still not ready, and it was only assembled quickly while I waited.
What surprised me the most was being told afterward that I “should know” it was an open-box scooter and that the store only sells open-box units, while new products are sold online. As a customer, I don’t understand how I was supposed to know that if nobody explained it during the sale.
I was also told the battery had problems. That is very disappointing because an open-box product should not mean a defective product. My understanding is that open-box means a returned item or display unit, not a scooter with a battery issue — especially with only around 200 miles of use.
I have always liked the scooter and chose your store because I trusted your company. I just feel this situation could have been handled better, and I hope there is a fair solution.

I had many tubes in my life and I have never have so many issues with the inner tubes. Bought 2 and the semes on them don't hold at all. I literally been putting patches every other day. Now it completely slipped apart and the worst thing is that I was going on stress with no bumps or anything like that. Just heard big pop. Need to start looking elsewhere for better quality that last longer.

I bought this scooter for my sister back in March for her to commute to and from work and just some in town driving. We live in Maine so there’s only so many months she can use this. Since I got it for her she’s been riding it everywhere. With gas prices as high as they are this was a great alternative instead of her driving. She’s 5‘2“ about 150 pounds so she gets the full 23miles per hour(27 or 28 going down a hill) and it has a great battery life! She does charge it daily just out of habit. This is very sturdy, durable, easy to carry(about 40lbs) and is overall nice looking! This is actually the fourth scooter I have purchased from fluid free ride and they all have been horizons. Thanks guys!!!

The customer service was not great. We received a tube with a hole in it so I emailed to get that replacement part replaced. They responded about a week later and then they needed information from me which I gave the same day and emailed it all back. I didn’t hear back from them on the new replaced part for another 2.5 weeks. Pretty disappointing

Angled stem allows access to fill tire with air. No brainer

the tube was damaged

Tried repairing my first flat, but lasted only a week. New tube fitted and we’re rolling again.

Delivered on time and was the right one so no complaints.

Due to Death in the family, I just Opened the package yesterday (Sunday - 9/29). Tube was not in a bag like you see on different media show I properly installed it inside the tire but discovered that the tire was defective when I pumped air on it, I was very Frustrated but it took sometime to contact you guys due to we are preparing for a Funeral in the Family. Can I Please have a Replacement for the defective tire? Thank You for Understanding my situation.

The tube fit perfect

Need to bring it by for repair; Chuck is the man!

Innertube replacement. Fast processing and shipping.

Lasted a little less than a year and a half before it got damaged, only to see that when I replaced it, it had SO MUCH of that deterioration residue. Mind you, I'm not using my scooter in harsh environments or anything like that. I think the inner tube is just low quality (specially for the price+shipping)

As always Peter went above and beyond his call of duty. Thanks Pete

Easy quality replacement

Excellent and friendly service

So happy to get back on the road!

Sam and Co delivered again for me. Great customer service and quick, reliable repairs. Couldnt be more pleased with my purchase and service from SF FFR! 18 mos in and 1000+ miles on my Horizon!

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El scooter quedó en perfectas condiciones. Gracias al chico del front desk por su increíble trabajo y ayudarme a que esté en tiempo !

Never disappointed, half off for existing customers, grabbed extra just Incase since I can buy more now 😉

Never disappointed, half off for existing customers, grabbed extra just Incase since I can buy more now 😉

Thrilled with the quality of this product and the service provided to install it. Bought two to have an extra spare.

Needed to replace my tire due to a recent flat, AJ in the North Miami location was very helpful. Went home and got it changed in no time.

Très bonne chambres à air. C’est cool de trouver des accessoires quand on en a besoin.

This tube replaced the one that came in the front wheel of my Horizon which developed a side split. The new tube feels like much higher quality than what the scooter came with and the split rim design on the Horizon made replacing the tube easy and quick.

Thanks again for fixing my flat and the bell on my handle bars

I have a flat tire close to Walmart 163 north Miami beach I just take a buss go to miami fluid location 71 Nort Miami with my orizon fluid electric scooter in 30mn they help me chanje my tube feeling happy with that.

Needed an extra tube. The customer service was very helpful.

I took my scooter to the fluid horizon shop at Brooklyn, and they were just phenomenal & super attentive. My problem was resolved in less than 15 min