The WideWheel electric scooter's brake caliper, under certain circumstances, might fail. Until further notice, we recommend NOT to use your WideWheel. Please see below for background.
Fluidfreeride will keep all WideWheel owners informed about the current status and solution for this issue. All official communication will be posted here as well as FAQs further below.
Update Oct 3 2019
In alignment with the US Consumer Products and Safety Commission, we have developed a solution for the caliper problem. All customers have been contacted directly. If you have not received our email, please reach out to [email protected]
The entire fluidfreeride team apologizes for the inconvenience and disruption this has caused you. We have worked hard to get this issue sorted as fast as possible but had to realize that these things take more time than initially anticipated.
Update Sep 10 2019
First, we again urge all riders to NOT USE the WideWheel until the issue has been resolved.
The good news is, fluidfreeride’s engineer has analyzed the issue in great detail and understood with certainty under what circumstances the caliper failure occurs. We have communicated our findings to the manufacturer (Mercane in Korea), who in turn have instructed their caliper supplier to make the necessary adjustments to the caliper production and assembly process. For those of you interested in the full report by our engineer, please see here.
We are currently validating a procedure that will allow the effective testing whether a caliper is faulty.
We will send you another update regarding the test and next steps for our customers in due course.
In the meantime, please refer to this post for further updates and FAQs.
First communication Sep 7 2019
Frequently Asked Questions
Important safety notice regarding your WideWheel Electric Scooter