fluidfreeride Customer Reviews

Hi Fluidfreeride team,

I wanted to share my experience directly with you because my intention is not to leave a public negative review, but to give you the opportunity to understand what happened.
I purchased my scooter at your Miami store, and at the moment of purchase I was never informed that I was buying an open-box or previously used unit. I simply walked into the store, trusted the recommendation, and bought what I believed was a regular product.
Recently, I brought it in because I had a flat tire and needed the inner tube replaced. I also explained that the scooter had already left me stranded two or three times. I usually ride very short distances — around 1 to 1.2 miles — even though I was told the scooter had approximately a 20-mile range. The problem is that it suddenly shuts off without any warning. The battery indicator does not gradually alert me that it is running out; it simply turns off completely, and I have had to walk back home several times. Because of this, I no longer feel confident using it.
When I dropped it off on Tuesday, I was told it should be ready by Thursday and that you would let me know. However, I never received any update or notification. Since nobody contacted me, I waited until the following Monday and went to the store myself. When I arrived, the scooter was still not ready, and it was only assembled quickly while I waited.
What surprised me the most was being told afterward that I “should know” it was an open-box scooter and that the store only sells open-box units, while new products are sold online. As a customer, I don’t understand how I was supposed to know that if nobody explained it during the sale.
I was also told the battery had problems. That is very disappointing because an open-box product should not mean a defective product. My understanding is that open-box means a returned item or display unit, not a scooter with a battery issue — especially with only around 200 miles of use.
I have always liked the scooter and chose your store because I trusted your company. I just feel this situation could have been handled better, and I hope there is a fair solution.

Angled stem allows access to fill tire with air. No brainer

I've had this widewheel for many years and absolutely love it. It's my business partner, doesn't talk back, sits quietly in the back seat folded up and is always on time for work. Never asks what the job description is, just shows up, hauls ass and is fun as hell to ride! For the money it rocks, not to mention the wide tires always create conversation.

I like the tires they kind of look like some racing tires

Would this part work for my kabo wolf warrior 11 - official website sold out smh

Nice charger works good with my 5th wheel v30pro and very fast shipping i recomend!!

It's very nicely built beautiful designed

I have two Nami e burns max. Fluid free rides keeps them. In top shape. Marco goes over helping take in and out uber dropping Off for me. Mechanic best

Its great and it works perfect for the IX7 Pro Iscooter

10" Inner Tube

I just gave my Vista away to a neighbor. Since owning it I replaced both tires and brake pads. And then let it sit because of the sticky throttle issue.
I had fun on it, but it needs this part, because the old throttle came loose and would not turn on at times or it would stick wide open. So I let it sit wanting to fix it later, but decided to give it away for different project adventures.

The material feels very solid and strong. Ill be using this to lock up my e moto when i need to stop and leave my bike unattended. Lools to be very high security. I might also use to lock up my ebike while i go into stores or restuaraunts

My first was stolen. My second, the rear tire tread wore out and I found it too difficult to change. I switched the front tire to a solid tire and this scooter is bulletproof. This scooter does about the fastest speed I would use solid tires. It is ultra portable and I have brought it on the city bus many times. I wish they would go back in stock as I would buy another.

I am very pleased with the new charger I received. The equipment is truly excellent — well built, reliable, and working perfectly with my battery.
The only small detail I noticed is that the cooling fan can be a little bit noisy while operating. Of course, I completely understand it’s an essential feature to keep the temperature safely low, and it actually shows that the cooling system is doing its job properly.
The shipping was very fast, everything arrived in perfect condition, and the whole process went incredibly smoothly. I really appreciate your professionalism and the quality of your product. I’ll gladly recommend your company to others and look forward to future purchases.
Thank you once again for everything — it’s been a real pleasure!
Andrea

Works great but just a pain in the butt putting on the scooter.

11" Never-Flat Street Tire

💯 atención de primera

This is a great lock for the City Rider which I just bought to replace my Segway.

Was quick an easy order a shipping, but unbeknownst to me there was another duty to be payed upon delivery. My bill says duty paid but had to pay another.
Would have been nice to know as to be prepared a not think it was another scam, Long story short lol
Got the tire a tube an I'm rolling again. 🥸

Works great, very bright and shipping was fast. Customer service not the best

Helps in a pinch.

The innertube was exactly what I needed, and the resource videos helped for me to change the tire myself

Heard good things about fluid, watched a few YouTube reviews to be certain, sat down and read the product descriptions to make sure they matched what I was seeking, then pulled the trigger. Spoke to customer service to request my preferred delivery method, ups > fedex. And they obliged! Scooter came quickly safely and in perfect working condition!

The padded palm is also perfect for the use of crutches. I had a sore palm from gripping the handles of the cratches and these alleviated the issue.

Everything this company says is we will help you, one day. USA support. I’ve asked two basic questions over a few weeks. Follow up. Never got a single reply. Every email says “ask us” “we get back to you in one day” every single email they send out days “please reply this email if you have questions” no one email back. Someone texted me from sales, even though I bought two already. Sales person in text says “reply if I can help” but they never did help. Don’t buy from this company if you want any support you will get none. I never heard anything from them ever. Follow up, wait weeks, give benefit of the doubt. There is no service here and worst of all they act like they are going to offer great service . Lies